Appointments

We offer some same day urgent appointments for minor ailments which can be booked on the day from 8am.

You will be offered the most appropriate clinician and appointment for the symptoms you describe.

Telephone 01332 755990

To request a routine appointment in the next 7 days:

• phone us on 01332 755990 Monday to Friday from 8am

You can also pre-book appointments with our Nurses for routine reviews and our HCAs for treatment room care.

The branch surgery at Aston is open between 8am & 1pm and 2pm & 6pm, Monday to Friday. Consultations are by appointment and are allocated in the same way as Alvaston Surgery. We now also offer a number of Practice Nurse appointments at Aston surgery.

Patients with minor, self-limiting conditions and conditions suitable for self-care will be signposted to community pharmacies. Community pharmacists have a wealth of experience and training, and are well placed to contribute to the management of minor ailments and common conditions.

Click here for more information.

If you require a telephone consultation with a Nurse / Advanced Nurse Practitioner / GP, please ask reception and we will arrange this for you. Please note, the Receptionist may ask a reason for the telephone call to ensure it is appropriate and you do not require to be seen face to face.

Phone calls which are booked and can be at any time throughout the surgery’s opening hours (8am and 6.30pm) so we are unable to give a time as to when the clinician will phone you.

Note – Telephone calls from the surgery will come up as a withheld number, unless specified this is not suitable.

Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to arrange to come in to the practice if at all possible. Home visits are for bedbound patients and not for patients who have difficulty with transport.

Please ring the appointments line on 01332 755990 before 10:30 am to arrange a visit, if appropriate.

We will not routinely visit children at home as it is often quicker for them to be brought to us and then onwards to hospital, if necessary.

Please be prepared to tell the Receptionist about your condition so we can visit the most urgent cases first. The doctor may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately.

Please note that we cannot guarantee which Doctor will come to see you. Home visits are normally made after morning surgery.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone or by text or email can be more flexible and often means you get help sooner.

Please make sure you attend your appointment.  It costs £102.75 each time you miss an appointment at your GP practice. If you cancel your appointment we can offer it to a patient who may really benefit from it.

To cancel your appointment:

• phone us on 01332 755990, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text or email
• if you need an interpreter
• if you have any other access or communication needs

We help trainees receive personalised tuition from an experienced GP who has had further training as an Educational Supervisor, as well as other members of the Primary Healthcare Team. Patients will be notified if a trainee or student is present with the GP or Nurse. Patients are free to ask for the students to be excluded from their consultation, if preferred.

Click here for more information.