Alvaston Medical Centre

Meet Jackie – Our AI Reception Assistant Trial start date 01/06/2026

To help improve patient access and reduce telephone waiting times, our practice is introducing Jackie, an AI-powered reception assistant, which will work alongside Rapid Health.

Jackie is designed to help patients access the right support more quickly and to assist the practice in managing the high volume of calls received each day, particularly during the “8am rush.”

Jackie can help patients with a range of non-urgent requests, including:

• Requesting appointments

• Requesting fit notes

• Processing administrative queries

• Directing requests to the appropriate team

The system gathers information in a structured way so requests can be handled more efficiently and routed to the most appropriate service or clinician where needed.

Importantly:

• Jackie does not replace our reception staff or clinicians.

• Clinical decisions are always reviewed by an appropriate healthcare professional where required.

• Patients can still contact and speak with our reception team when needed.

We understand that some patients may prefer traditional methods of contact, and we remain committed to providing accessible support for all patients.

We hope this service will help improve access, reduce waiting times, and make contacting the practice easier for everyone.

Alvaston Medical Centre Training Practice

Alvaston Medical Centre is training practice for both undergraduate and postgraduate doctors. All our GPs have a keen interest in training and education. We support in improving primary care in the UK through education and training new GPs. Junior doctors and GPs in training make up an increasing number of doctors in primary care nationally .

These doctors are well supported by qualified GPs in practice and are always able to get advice from a qualified GP if needed. Please don’t be alarmed if a training doctor asks for advice from a senior GP during your consultation, we are committed to providing the best clinical care possible to our patients.

You may see the following doctors at Alvaston Medical Centre and Aston Surgery:

Student Doctor. A student training to become a doctor before they have qualified. You will also be seen by a qualified GP if you see a student doctor.

Foundation doctors F1 and F2. These are qualified doctors that are in their first 2 years following qualification as a doctor. They have often worked as doctors in hospitals and A&E before coming to Alvaston Medical Centre . They can always access support from a qualified GP.

GP Specialist Trainees (Registrars), GP ST. These are doctors undergoing specialist training to become a GP. They are fully qualified doctors who have worked for several years in hospital specialties before starting specialist training to be a GP. GP ST1 doctors are in their first years of specialist GP training, GP ST2 are in year 2 and GP ST3 are in their final year of training to become a GP. They always have access to support from a fully qualified GP.

Student Nurses

The practice will soon have Student Nurses on placement with us .

You may meet these Student Nurses as they shadow our clinician’s consultations.

Why?

We need to future proof the Nursing workforce and encourage student to take the path of General Practice Nursing.

We are able to provide training in 3 areas a Nurse needs to study in to qualify so we are an ideal site to train these Nurses;

·         Children

·         Elderly

·         Mental Health